Robot Service

Dramatically increase work efficiency with the intelligent digital labor of Orott,
the service robot command center.

  • Client A image

    Client A

    Is there a platform that can control different robots at once?
  • Client B image

    Client B

    Is there a way to see robot status and location at a glance even if it is far away?
  • Client C image

    Client C

    Can I easily manage and operate a robot even without knowledge of robots or IT?

Introducing Orott, LG CNS’s Robot Service Platform that integrates the operation and management of service robots used in a wide range of industries such as public, logistics, and distribution.

Orott

Factova - LG CNS Smart Factory Platform

This is a robot service platform for the implementation and operation of service robots.

As LG CNS’s robot service platform, Orott provides intelligent robot services (AI, IoT, and big data) by embedding customer services into robots based on expertise in robot technology and understanding of customers’ businesses.

Orott is a compound word consisting of “orot,” a purely Korean word meaning complete without deficiency, and “technology.” The word means complete technology without deficiency.

  • The first robot service platform in the IT service industry

    1st

  • Robot monitoring at a glance with map-based robot control service

    1view

Overview of Features

Orrot Overview of Feature

01You can build and operate a robot service optimized for customer service with minimum cost and time.

This platform performs monitoring, assigns tasks, distributes contents, and distributes robot software through the cloud.

02Orott provides intelligent robot service in conjunction with robot control, a service contents management system, and an AI platform.

  • It provides functions such as cloud-based robot map control, mission management, movement management, robot management, contents management, and data collection.
  • It also provides linkage to corporate IT systems to implement robot services optimized for corporate services.
  • You can use intelligent services that link AI, big data, and IoT.

Core functions

  • 01

    Map-based robot control

    Map-based robot control
    • Control map-based robot monitoring
    • Robot and group registration and management
    Map-based robot control
    • Assigning robot missions for each situation POI*
      *Point of Interest (POI)
    • Robot mission scheduling
    • Robot software remote updater
  • 02

    Management of robot movement paths and maps linked to contents

    Management of robot movement paths and maps linked to contents
    • Mapping and facility map editing tools
    • POI* registration, restricted zone settings
    Management of robot movement paths and maps linked to contents
    • Robot path settings by POI*
    • Robot service management by POI*
  • 03

    Contents management and operational statistics/analysis

    Contents management and operational statistics/analysis
    • Creation and distribution of robot service contents
    Contents management and operational statistics/analysis
    • Customized operation dashboard
    • Robot/User statistics information

Differentiating Points

01Optional platform readiness

  • 1. Implementation service of integrated robot control based on company IT environments

    • On-premise platform installable in any company’s IT infrastructure
    • Cloud with low TCO for fast launch (SaaS)

  • 2. Robot service platform with built-in function to operate heterogeneous robots

    • Equipped with MQTT (De-Facto) messaging protocol for the real-time control of robots and large data processing
    • Equipped with oneM2M (IoT international standard) for linking with Internet of Things (IoT) platforms and heterogeneous devices

02Customized robot service

  • 1. Robot service planning with accumulated capabilities in robot technology

    • Robot service planning using UI and UX assets and a robot scenario development framework for different industries such as manufacturing, communication, service, logistics, and finance

  • 2. Development of customized robot services using the company's services and data

    • Development of customized robot application software by integrating corporate service with data and robot technology through linkage with the corporate IT system

03Intelligent data utilization

  • Provides intelligent service in conjunction with AI, IoT, and big data

    • Big data analysis and linked AI service using data accumulated through robots and IoT devices
    • Building an intelligent service through the implementation of business logic only, using a pre-developed, validated intelligent service interface

Learn More

  • Here are some examples of Orott implementation.

    Expand
    Orott
    Orott can be used in various industries such as public, transportation, distribution, and logistics.

    Robot control service in Incheon Airport's departure and arrival halls

    • Provides robot control service in Incheon Airport’s departure and arrival halls
    • Controls robots in service in Incheon Airport's departure and arrival halls
    • Expected effects: Supports various services in linkage with the airport’s IT system by controlling multiple robots individually or in groups considering the real-time robot locations, activity status, and paths on the site to provide immediate response service according to the situations

    LG Science Park Robot Information Service

    • Provides information service at the exhibition center in LG Science Park
    • Provides exhibition hall docent tours with predefined exhibition routes and contents
    • Promotes LG affiliates through robots and provides convenient services such as guidance, real-time location change, and contents update

    Pepper Service in Korea

    • Provides management service of various contents through Pepper and Hubbot
    • Provides the service of registering and managing contents that robots will show to users
    • Provides the function of conveniently managing and updating various types of contents
    Close

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References

See the customers using
LG CNS's Orott.

Incheon International Airport Corporation

Incheon International Airport CorporationRobot control service for the departure and arrival halls

LG Science Park

LG Science ParkRobot guide service

Woori Bank

Woori BankPepper service

Woori Bank

Woori BankRobot service for investment AI

Related Industries and Services

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LG CNS (hereinafter referred to as the “Company”) takes every measure to protect the rights and interests of the user by complying with the personal data protection regulations for information and communications service providers and setting up a privacy policy pursuant to the “Act on the Promotion of Information and Communications Network Utilization and Information Protection, etc.”

The Company notifies you of its privacy policy as follows:

  • 1. Personal information items to be processed
    1.1.

    The Company collects the following types of personal information to facilitate customer consultation and provide various services:

    Contact
    • Required information : Name, contact number, email, company, job position
    Downloading materials
    • Required information : Name, email, Company, job
    • Optional information : position, department name
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    • Required information : Name, email, occupation, company, job position
    • Optional information : Areas of interest

    You have the right to withhold consent to the collection of the required information and/or optional information. If you do not consent to the collection of the required information, however, use of service may be limited.

    1.2.

    The information below may be automatically generated and collected when you use our website services.

    IP address, cookies, date and time of visit, service use history

    1.3.

    How personal information is collected

    The Company collects personal information in the following ways:

    • When you use Contact Us, download materials: brochures, and white papers, and request to receive blog updates
    • When you access and use the services on LG CNS’s website
    • Through tools that collect the generated information
  • 2. Purposes of processing and using personal information

    The Company processes collected personal information for the following purposes:

    • To provide customer inquiry guidance (response) and status management
    • For smooth communication and handling of work among employees when answering customer inquiries
    • To provide resources and blog updates and use email marketing
  • 3. Sharing and providing collected personal information

    The Company shall use user's personal information within the scope specified in "2. Purposes of processing and using personal information,” and shall neither use such information beyond the scope of agreement without prior consent from the user nor disclose such personal information to third parties, in principle. The following cases are exceptions, however:

    • If the user has consented to the disclosure of information in advance
    • If such disclosure is in accordance with the laws, or if there is a request from an investigative agency according to the appropriate procedure and methods defined in the law for investigative purposes
  • 4. Processing and retention period of personal information

    The Company shall process and retain the following information for the specified period for the following reasons:

    4.1.

    Retaining information in accordance with company policy

    Processing and retention period of personal information
    Retention Items Retention Purpose Retention Period
    Name, email, contact number, company, job position Checking the inquirer’s details 60 months
    Name, email, occupation, company, job position, areas of interest Sending blog updates 60 months
    Name, contact number, email, company, job position, department name Email marketing 60 months

    If an individual has agreed to the retention period of personal information in advance, the Company may retain such information for the agreed-upon period.

    4.2.

    Retention of information in accordance with the relevant laws

    If an investigation is in progress due to a violation of related laws, the Company may retain personal information for a certain period of time until the investigation is completed according to the relevant laws.

  • 5. Consignment of personal information processing

    The Company consigns personal information processing as described below to improve its services and stipulates the necessary matters to ensure that personal information is safely managed upon conclusion of consignment contracts (prohibiting the processing of personal information for purposes other than fulfilling the consignment contract, restricting re-consignment, taking measures to ensure stability) pursuant to the relevant laws. In the event of a change of the consignee, the Company shall disclose the fact through this Privacy Policy without delay.

    • Consignee name: Amazon Web Service
    • Consignment work and purpose: Data storage and system operation
    • Personal information transferred from: AWS Seoul Region
    • Transferred personal information items: All personal information collected during the service provision process
    • Date and time of personal information transfer: When the user enters the necessary information for using the service
    • How personal information is transferred: Personal information is stored in the AWS cloud computing environment.
    • Period of retention and use of personal information: Personal information is stored until membership withdrawal or expiration of personal information.
  • 6. Rights of the user and the legal representative, how to exercise the rights
    • Users may view, modify, or request deletion of his or her registered personal information at any time. If the user is younger than 14 years, the user’s legal representative may do the same with the user’s personal information.
    • If you contact the manager of personal information protection via mail, phone, or email, the Company shall handle the request immediately after the request clarification procedure.
    • If the user requests correction of a personal information error, the Company may not use or provide the user’s personal information until the correction is completed. Moreover, if the incorrect personal information is already provided to a third party, the Company shall send the corrected information to the third party immediately.
    • The Company shall process personal information that has been canceled or deleted at the request of the user or legal representative according to “4.Processing and retention period of personal information,” and shall not view or use such information for any other purposes.
  • 7. Installation and operation of the automatic personal information collection tool and refusal by the user to use the tool

    The Company operates “cookies” that frequently store and find user information. A cookie refers to a very small text file sent by the server used to operate our website on browser and is stored on local computer hard disks. The Company uses cookies for the following purposes:

    ▶ Purpose of using cookies
    • You have the option to install or not to install cookies, which are used to analyze the frequency of access and visiting times of members and non-members for the identification of their preferences and interests and to track visitors and identify their degree of participation in various events and number of visits for the provision of targeted marketing and personalized services. Therefore, you can set web browser options to allow all cookies, check each time a cookie is saved, or refuse to save any cookies.
    ▶ How to refuse cookie installation

    Example : You can set the options in your web browser to allow all cookies, check and confirm each time a cookie is saved, or refuse to save any cookies.

    Example of setting the options (for Internet Explorer): At the top of the web browser, go to Tools> Internet Options> Privacy. If you refuse the installation of cookies, however, there may be difficulties in using our website services.

  • 8. Technical and administrative measures for protecting personal information

    The Company enforces technical and administrative measures to secure the safety of your personal information, so that it is not lost, stolen, leaked, altered, or damaged when processed.

    8.1.

    Technical measures for protecting personal information

    • The company enforces the following technical measures to secure the safety of your personal information and prevent it from getting lost, stolen, leaked, altered, or damaged when processed.
    • In preparation for external intrusions such as hacking, each server uses an intrusion prevention system and a vulnerability analysis system to maximize security.
    8.2.

    Administrative measures for protecting personal information

    • Restriction and training of personal information controllers

      Only the personal data protection officers of the Company can be assigned the role of personal information controller. Personal information controllers are given separate passwords that are regularly updated, and they must receive regular training to strengthen and emphasize compliance with the personal information processing policy.

    • Restriction of access to the personal information processing system

      The Company has set up internal standards for system access authority of personal information controllers to manage the granting, changes, and cancellation of access rights. The Company implements measures to manage personal information controllers, such as operating the standards for generating access passwords and managing password change intervals.

    If your personal information is lost, leaked, altered, or damaged by the mistake of an internal manager or in any technical or administrative accident, the Company shall immediately notify you of the fact, take appropriate measures, and make the corresponding compensation.

  • 9. Procedure and method for destroying personal information

    The Company shall destroy your personal information without delay after achieving the purpose of collecting and using personal information. The Company shall destroy personal information through the following procedure.

    9.1.

    Destruction procedure

    The Company shall store personal information entered for a certain period of time after the purpose of collecting this information is achieved for the purpose of protecting the information in accordance with the internal regulations and the relevant laws (see Processing and retention period of personal information), and then destroy the information at the end of the retention period. Personal information stored for said retention period is not used for other purposes unless required by law.

    9.2.

    Destruction method

    • Any personal information stored in electronic form shall be deleted from hard storage devices with technical methods that renders it irrecoverable.
    • Personal information printed on paper shall be shredded/pulverized by a grinder or destroyed by incineration.
  • 10. Contact information of the chief privacy officer and the personal data protection officer

    The Company designates the following department and chief privacy officer to protect users’ personal information and settle any complaints regarding personal information.

    Type Manager Team Email
    Chief Privacy Officer’s Corporate Auditing Unit infosec01@lgcns.com
    Personal Data Protection Cfficer Information Security Team
    Homepage Chief Privacy Officer’s Public Relations Team mediapr@lgcns.com
    Homepage Personal Data Protection Cfficer PR Team
    For other questions about reporting or consultation on privacy violations, please contact the following institutions.
  • 11. Etc

    Please note that this Privacy Policy does not apply to the collection of personal information by websites linked to the Company’s website.

  • 12. Duty of Notification

    In case of any additions, deletions, or modifications to the current Privacy Policy, the Company will notify you in advance through the Notification section of its website.

    Date of enforcement: 2019.9.20

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  • Processing and use of personal information

    The collection and use of personal information by LG CNS Co., Ltd. (hereafter referred to as the “Company”) require the consent of the user in accordance with the “Act on the Promotion of Information and Communications Network Utilization and Information Protection, etc.” I consent to the collection and use of my personal information by the Company.

  • 1. Personal information items to be processed
    • Personal information items to be entered : name, contact number, email, company, job position
    • Automatically collected personal information items : IP address, cookies, date and time of visit, service use history
  • 2. Purpose of processing and using personal information

    The collected personal information is processed for the following purposes.

    • To provide information and guidance (answers) to customer inquiries and manage their status
    • For smooth communication and handling of work among employees to answer customer inquiries
  • 3. Consignment of personal information processing

    The Company consigns personal information processing as described below for the improvement of its services and stipulates the necessary matters to ensure that personal information is safely managed upon conclusion of consignment contracts (prohibiting the processing of personal information for purposes other than fulfilling the consignment contract, restricting re-consignment, and taking measures to ensure stability) pursuant to the relevant laws. In the event of a change of consignee, the Company shall disclose such fact through this Privacy Policy without delay.

    • Consignee name : Amazon Web Service
    • Consignment work and purpose : Data storage and system operation
    • Personal information transferred from : AWS Seoul Region
    • Personal information items transferred : All personal information collected during the service provision process
    • Date and time of personal information transfer: When users enter information necessary to use service
    • How personal information is transferred : Personal information is stored in the AWS cloud computing environment.
    • Period of retention and use of personal information : Personal information is stored until membership withdrawal or expiration of personal information.
  • 4. Treatment and Retention Period of Personal Information

    The Company shall destroy your personal information without delay after achieving the purpose of collecting and using such personal information. Nonetheless, the information below shall be retained for the specified period for the following reasons.

    • All entered personal information items shall be retained for 60 months and destroyed thereafter.
    • Individuals wishing to have their name and email information destroyed can contact us at webmaster@lgcns.com, and we will process such requests immediately.
    • If an individual has agreed to the retention period of personal information in advance, the Company may retain such information for the agreed-upon period.

    For more information on the collection and use of personal information, please refer to the <Privacy Policy> published on LG CNS's website (www.lgcns.com)

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  • Processing and use of personal information

    Collection and use of personal information by LG CNS Co., Ltd. (hereafter referred to as the “Company”) requires consent of the user in accordance with the “Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.” I consent to collection and use of my personal information by the Company.

  • 1. Personal information items to be processed
    • Personal information items to be entered: name, email, company (affiliation), work title, divisional affiliation
    • Personal information items automatically collected: IP addresses, cookies, date and time of visit, service use history
  • 2. Purpose of processing and using personal information

    Collected personal information is processed for the following purposes.

    • To provide resources and blog letters and use email marketing
  • 3. Consignment of personal information processing

    The Company consigns personal information processing as follows for improving its services and stipulates matters necessary to ensure that personal information is safely managed upon consignment contracts (prohibiting processing of personal information for other purposes than fulfilling the consignment contract, restricting re-consignment, taking measures to ensure stability) pursuant to the relevant laws. In the event there is a change of consignee, the Company shall disclose this fact through this Privacy Policy without delay.

    • Consignee name: Amazon Web Service
    • Consignment work and purpose: Data storage and system operation
    • Personal information transferred from: AWS Seoul Region
    • Personal information items transferred: All personal information collected during the service provision process
    • Date and time of personal information transfer: When the user enters information necessary for service use
    • How personal information is transferred: Personal information is stored in the AWS cloud computing environment.
    • Retention and use period of personal information: Personal information is stored until membership withdrawal or the expiration of personal information.
  • 4. Treatment and Retention Period of Personal Information

    The Company shall destroy personal information without delay after achieving the purpose of collecting and using this personal information. However, the information below shall be retained for the specified period for the following reasons:

    • All entered personal information items shall be retained for 60 months and be destroyed thereafter.
    • Individuals wishing their name and email information to be destroyed can contact us at webmaster@lgcns.com, and we will process these requests immediately.
    • If the individual has agreed to the retention period of personal information in advance, the Company may retain such information for the agreed period.

    For more information on collection and use of personal information, please refer to the <Privacy Policy> published on the LG CNS website (www.lgcns.com).

Consent to LG CNS's Processing of Personal Information (Receiving Solution and Event Information) (Optional) Close

The collection and use of personal information by LG CNS Co., Ltd. (hereinafter referred to as the “Company”) require the consent of the user in accordance with the “Act on the Promotion of Information and Communications Network Utilization and Information Protection, etc.” I consent to the collection and use of my personal information by the Company.

  • 1. Personal information items to be processed
    • Personal information items to be entered: name, email, company (affiliation), department, job position
    • Automatically collected personal information items: IP address, cookies, date and time of visit, service use history
  • 2. Purpose of processing and using personal information

    Collected personal information is processed for the following purposes:

    • Receiving emails for information about newly launched LG CNS solutions, newsletters (blogs), and events.
  • 3. Consignment of personal information processing

    The Company consigns personal information processing as described below for the improvement of its services and stipulates the necessary matters to ensure that personal information is safely managed upon conclusion of consignment contracts (prohibiting the processing of personal information for purposes other than fulfilling the consignment contract, restricting re-consignment, taking measures to ensure stability) pursuant to relevant laws. In the event of a change of consignee, the Company shall disclose such fact through this Privacy Policy without delay.

    • Consignee name: Amazon Web Service
    • Consignment work and purpose : Data storage and system operation
    • Personal information transferred from : AWS Seoul Region
    • Personal information items transferred : All personal information collected during the service provision process
    • Date and time of personal information transfer: When users enter information necessary for service use
    • How personal information is transferred : Personal information is stored in the AWS cloud computing environment.
    • Period of retention and use of personal information : Personal information is stored until membership withdrawal or expiration of personal information.
  • 4. Treatment and Retention Period of Personal Information

    The Company shall destroy personal information without delay after achieving the purpose of collecting and using such personal information. Nonetheless, the information below shall be retained for the specified period for the following reasons:

    • All entered personal information items shall be retained for 60 months and shall be destroyed thereafter.
    • Individuals wishing to have their name and email information destroyed can contact us at webmaster@lgcns.com, and we will process such requests immediately.
    • If the individual has agreed to the retention period of personal information in advance, the Company may retain such information for the agreed-upon period.
  • 5. You may resuse the collection and use of personal information as described above.

    If you do not agree, however, receipt of LG CNS’s solution and event information may be restricted.

    For more information on the collection and use of personal information, please refer to the <Privacy Policy> published on the LG CNS website (www.lgcns.com)